Refund policy

At Empress Emerald, I take great pride in creating each piece of jewelry with care, dedication, and attention to detail. As all of the pieces are handmade, I do not offer refunds or returns. However, if you encounter any issues with your piece, I am more than happy to assist you.

If your jewelry has any defects or issues, please reach out to me (contact information provided in contact info) with a clear picture or detailed explanation of the problem, and I will work to resolve it. I ensure that every item is made with the utmost quality, and if something is not up to par, I will gladly fix it for you.

Your satisfaction is important to me, and I am committed to ensuring that you love your handmade piece for years to come. Thank you for understanding!