Shipping policy

Thank you for shopping with Empress Emerald! We want you to be completely satisfied with your purchase. Below is the information regarding our shipping procedures and policies:

Order Processing Time

Once your order is successfully placed, we will begin processing your items. All orders will be shipped within 2-3 business days from the purchase date. Please note that weekends and holidays are not considered business days.

Shipping Methods & Rates

We offer a variety of shipping options to suit your needs. Shipping rates are calculated based on the weight and destination of your order.

  • Standard Shipping: Delivery typically within 5-7 business days.
  • Expedited Shipping: Delivery within 2-4 business days.
  • Overnight Shipping: Available for next-day delivery (depending on your location).

Please note that shipping times may vary depending on your location and the shipping carrier.

Shipping Address

Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or mis deliveries due to incorrect or incomplete addresses. If you realize there is an error in your shipping information, please contact us immediately at empressemeraldhandmade@gmail.com.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Shipping Delays

While we strive to deliver your products on time, we are not responsible for shipping delays caused by circumstances outside of our control, including but not limited to weather conditions, customs, or issues with the carrier.

International Shipping

We currently offer international shipping to select countries. Please note that customs fees, taxes, or additional charges may apply and are the responsibility of the customer. Delivery times may vary depending on the country, and delays can occur due to customs processing.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us as soon as possible at empressemeraldhandmade@gmail.com. We will work with the carrier to resolve the issue. Claims for lost or damaged items must be filed within 7 days of the delivery date.

Shipping Restrictions

We reserve the right to refuse shipping to certain locations or addresses at our discretion. If there are any issues with shipping to your address, we will notify you as soon as possible.

Return & Exchange Shipping

For return and exchange information, please refer to our Refund Policy. Customers are responsible for the shipping costs associated with returns or exchanges unless the item is defective or incorrect.

Contact Us

If you have any questions or concerns about your order or shipping, please feel free to contact us at empressemeraldhandmade@gmail.com. Our customer service team will be happy to assist you.